FAQ Archives

Does Your Company Have A Customer Service System?

By btwebgroup | March 25, 2019 |

Are your customers 100% satisfied? Do they share how excited they are to work with you and how thrilled they are with every interaction they have with you? Or is there some room to improve? A little room to improve? Or, maybe a lot of room for improvement? Maybe your customer service is average to…

Google Rating

5.0

Based on 45 reviews

BT Web Group

5.0

review us on See all reviews

Steve Lattin

1739452762

How do I even start. I’m starting a new company, and I had no idea what to do.I picked the top 5 in Lexington that had :a) Brick and mortar locationb) A local phone number and locationc) A five star customer ratingThe decision was actually fairly easy. They were the only ones who believed in my new, very complicated business concept from the very beginning. They were also the only ones who not only owned their own studio, but its across the hall in their office.Business owner really caught me off guard asking me what my plan was to maximize by business value in five years. Then you can decide if you want to sell. No one every asked me that! I signed on the spot and it was of the one of the best decisions I’ve ever made.Everything is about value, and not cost. I thought they were kind of expensive in the beginning, but its all about quality! Their energy and belief in my business has been so contagious. My web site is incredible and blows everyone away (especially me). The logo created set the stage for a look of “Supreme Luxury”. They understand how important the logo is, and everyone loves mine!These guys are beyond a 5 star rating! They are simply the best! Pick them…you will not be sorry!!Steve LattinMy Bourbon Tour - Owner

Andrey Garcia

1735261357

Absolutely impressed and it’s been a pleasure to work with BT Web group and Bridgette. Brian and Bridgette are strong minded people and me and my dad are nothing but happy and would recommend BT web group to anyone who wants the best people to work on their site projects. We hope to work with them for a long time and watch them grow even more. We thank them and have a deep appreciation for Bridgette and Brian. If you want someone to give you results and help they are the people to go to.

FOOD EXPRESS

1734640503

The BT Web Group team has done a very professional job, they set goals to help you, they are 100% involved to achieve the best possible results, they know how to do it and they are very capable people.

Melissa Green

1717763862

BT Web Group is wonderful to work with on website projects. They are very quick to respond to requests and answer questions.

Carol Gullett

1717189344

The BT Web Group is amazing! Their work is superb. Helping us develop videos that connect, equip and inspire, they have empowered us to move to higher levels of achievement! We recommend their work with no hesitation.

Stephen Johnson

1716908938

Hiring the team at BT Web Group to build our companies website was the best decision! They are true professionals who are really in touch with what it takes to make your site the most effective tool possible for your business. Bridgette is a great communicator and always does an awesome job of keeping us informed and tied into the process. Brian is a master in his craft and innovative in this space. If you’re in central KY or beyond, looking to BT Web for any of your marketing, advertising, or web design moves is a smart move. They know how to help your business grow.

Tyler Swope

1707437990

Excellent service, on time and hits the mark!

Daniel Morning

1705949805

Five stars isn't enough for the incredible support and help that both Brian and Bridgette have both been for me and my team as we have been developing an app for our affiliate marketing journey and BT Web Group has delivered. They’ve been incredible with not just communication and keeping us up to speed, but constantly checking in to make sure we are pleased with the progress and the product itself.For any of your software or app development needs, or even podcast recording or any online service you may need, I highly recommend reaching out to the BT Webb group.

Joe Dan Reed

1698265457

Brian Evans and his team have done an unbelievable job making suggestions to us on how to implement results we want to make happen. I highly suggest working with BT Web Group with any video, website, marketing, or consulting needs. Great company.

Greg Barber

1695757081

I knew I made the right choice after my first 5 minutes of meeting with Brian. They truly care about there work and the level of service is outstanding!

Jennifer Hukill

1694620510

Did a consultation with Brian for social media marketing and I couldnt be more pleased!! He was very knowledgeable and gave me great ideas. Most importantly he helped me create a path to success for my social media plan and I’m so excited to move forward.

dana arnold

1689257525

So glad to have met them! My event was so much better because of their technical expertise.

Jesse Peace

1688069016

My team has had a great experience and strong results with BT Web Group. We have seen a measurable increase in both traffic and conversions since partnering. I have engaged them on several other businesses as well based on the great service and insight. I would highly recommend them to any business in any field.

David Rivera

1646708907

BT web group is an amazing Digital Marketing Company! I’ve had the pleasure of working with them on multiple projects and everyone of the team members goes above and beyond to bring your marketing ideas to life! If you need a great team of digital gurus for your businesses web development, video production, podcast, Product photography or short narrative content and more then I highly recommend them! Brian, Chris , Brent are very professional and will make it happen!

Mike Hampton

1645555880

Brian is always very responsive and accommodating for all of my requests. His attentiveness to detail and desire to make the customer happy is very refreshing. I would highly recommend BT Group to anyone needing t

Simplicity Landscape & Design

1645390272

Thank goodness we connected with BT Web Group! We tried to create a website on our own, but things never looked quite right. After our initial phone call, we knew these guys were the real deal. Great people, great service, great results. Highly recommend you work with them.

Brandon Turek

1644854510

Thoroughly enjoy working with this group! Helping launch a new business and their vision and dedication to our success has been phenomenal! Highly recommend for start ups or established businesses!

Khalil Thomas

1644504304

Edgy Petal Jewelry

1642698347

We knew right away we wanted to work with BT Web group for our jewelry brand. Brian and his staff put our business first. They took the time to discuss the ins and outs of our business to discover what’s working and what isn’t. Then they gave us a plan to take sales to the next level. We are excited to begin this partnership with a digital marketing company who is as friendly, knowledgeable and professional as BT Web!

Stephanie Mitola

1641609670

Professional and came to each meeting prepared and well informed with my background, current product and came ready with ideas!! So much confidence in this team and I’m excited to be working with them!

Jaime Delgado

1620150671

Brent and Eric were my videographers for a live musical theatre production at the Downtown Arts Center. The end result was fantastic. Well edited, great video and audio quality, with multiple camera angles, and all put together in about 3 days. We performed the show on Sunday, I got a draft on Monday, suggested some re-edits, and I got the final draft on Tuesday. Super quick turnaround and a high quality video for a great price. Highly recommend.

BoneYard Biker

1616351020

William Johnson

1602089237

I Love Dr. Vanbussums practice! My Doctor is Dr. Todd Crawford. He has been nothing but helpful, caring, and courteous ever since I’ve known him! Their staff is also wonderful! This practice gets 5 full stars from me and I would give 6 if I could! They are the best!!!

Brittany Short

1588264129

BT Web group deserves more than just a 5 star rating! They always go above and beyond to help with whatever we may need... from website re-design, updates, new logos, or just questions in general.. they always make you feel like you are their main priority! I highly recommend BT Web Group to anyone.. They are the best of the best!

Amanda Ralston

1585586831

BT Web Group is an excellent operation. Our SEO services and resulting data were top quality. We cannot recommend this kind and professional team more!

Hope Parker

1581684547

We love our new website! Working with BT Webgroup has been great so far! We would recommend anyone here in Lexington needing a great marketing team to consider their services. We've been in business for over 40 years in the Lexington area and know a good company when we see them. Thank you again Brian and all the team for your efforts to make our company better! Keep up the good work! From your friends at Reliable Residential Roofing.

Kristina Ping

1573491912

These folks are fabulous!!! The process is great from the start, they built my web page dream and manage it perfectly!

Kari Simon

1560210612

BT Web Group was exceptional to work with. Highly professional, they adapted to our timeline and took the time to really understand our business. We were very happy with the finished product and look forward to working with them on an ongoing basis.

John Clark

1552324701

We have multiple web sites that have their own unique issues. The BT Web Group team have been wonderful to work with as we consolidated and migrated these websites over to their management. Very responsive and professional. Good problem solvers with straight forward answers and that bring good solutions.

Dustin's Fishtanks

1545517939

I love this whole crew!I’ve been working with Brian for like 5 years...he’s been great at evaluating my business and what is most important with my marketing.Let me say I have learned and made an absolute ton over the years.They helped me learn paid traffic, SEO, PPC. Funnels and helping me “out glitz my competitors.”You owe it to your business to sit down and talk with these folks...Do it.Dustin

Ride City Customs

1544109824

I have been very pleased with working with BT Web Group. Brian and his team has really been working hard at getting my company brand noticed and they created us a great website!

Maureen Engels

1535569148

The BT Web Group Team is the BEST!! My sister and I own and operate two small speciality retail businesses - that needed a website rebuild. This team was so responsive and helpful, but what they are the very BEST at... is follow-up! As a business owner, you get so busy just running the business you don't take the time to stay on top of things like this. It's not often you find a business that cares as mush about the results as you do. The BT Web Group team jumps through hoops to make sure you are 100% pleased with the results.Their marketing advise has been so helpful to us! They "GET IT" when it comes to guiding and helping a small business succeed. Our Coffee Cafe and Furniture & Gift Boutique are side-by-side in a downtown area that is getting revitalized - so our website was very important to us.I can't say enough great things about this company!Danville, VA

J. Boutte

1534261908

Very knowledgeable and professional group that can help your business succeed to the next level!

Hugh Johnson

1529546385

The BT Web Group - Brian and his team have been just what the doctor ordered for our company. In just a few short months our whole online approach has been transformed. We had soooo many layers of problems with our online presence that I was unaware of it was ridiculous. From the initial audit of our website, market analysis, competitor analysis, product and service analysis... The coaching and feedback we have revived has put us in a strong position in our market sector. Just the boost we need to help take us to the next level. I highly recommend being a part of Brian's inner circle! Pull up a chair in his conference room and let the BT Web Group help show you the MONEY!

Diego Vogel

1526397247

Excellent service! The staff is friendly and knowledgeable. You'll get small business customer care with big business tools and resources. Can't go wrong!

Larry Owens

1520068754

Awesome staff, very helpful, dedicated, knowledgeable. They developed our website in a very short time with excellent results and are doing a great job with SEO. I highly recommend them.

Jim Young

1517603117

Amazing people to work with. Always friendly, knowledgeable, and eager to help. More like working with friends than a business. Thank you guys for everything you do everyday.

Ryan Finnell

1516649374

BT Web Group has done an exceptional job for me and my company's website. I would highly recommend them to anyone looking for help with website development.

Colleen Richardson

1509644211

I highly recommend this company. Awesome team to work with on web design and marketing.

Shelly Stokes

1507730943

If I could only say one word about BT Web Group, it would be RESPONSIVE. Whenever I have contacted them, they got back to me in minutes –– not hours or days. If there was a problem, they resolved immediately. That's what I call service.

Sales Help

1507654693

Amazing Company!

Holly Kile

1507651931

We couldn't be more pleased with our experience at BT Web Group. We started our relationship with them when we started using their CRM, My Client Dashboard which has made automation of our marketing SO EASY! From there, our relationship has grown and expanded into areas of website hosting, PPC and marketing. As a business owner, I love how we get the connection of a local provider with the savvy of a global company.

David Veech

1507608464

This team was exceptional. Laid out a clear plan and all hands came together to pull it off. Every change of mind, every new idea, every time I liked or didn't like something, they were responsive and always had the best interests of my company first in their minds.I'm confident in a very successful future with this team. I highly recommend them.

Tim Valenta

1507575695

The people at BT Web Group are great to work with, and provide excellent hosting service. They handled the migration from our previous hosting site, handled issues that improved security, are always available and are super easy to work with. Highly recommend BT Web Group

Felicia Slattery

1507568823

Good people, smart people, helpful people who have a heart for helping business owners succeed. One thing I really appreciate is how they will tell you the TRUTH. If they can help you with their offerings, they will tell you and if they think another path will be better, they will tell you that, too. I love that!

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Does Your Company Have A Customer Service System?

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