Why Does Behavioral Segmentation of Email Lists Matter?

By btwebgroup | August 7, 2019 |

Oh it matters. Customer segmentation is essential for the success of any business. Since personalization and customer experience are make-or-break factors for business, effective list segmentation is a must. According to a recent report by Forrester, only 33% of companies using customer segmentation find it impactful. According to that report, many companies fail because they’re…

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Using Segmentation to Make Your CRM Work for You

By btwebgroup | August 28, 2017 |

Did you know that on average only about 12% of marketing emails sent from your CRM (customer relationship management system) are opened? That means that if you have an email list of 1000 people, only about 120 of them are actually even opening your email to read your message. From there, only about 10-20% of…

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