Map Your Customers Journey To Increase Future Sales.

By btwebgroup | July 24, 2019 |

Map you say? If you own or manage a business, understanding the minds of your customers can be a challenge. One of the best ways to make informed decisions about customers is to understand their journey. In other words, what drives them to your website, why they spend so long (or not long enough) browsing…

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Does Your Company Have A Customer Service System?

By btwebgroup | March 25, 2019 |

Are your customers 100% satisfied? Do they share how excited they are to work with you and how thrilled they are with every interaction they have with you? Or is there some room to improve? A little room to improve? Or, maybe a lot of room for improvement? Maybe your customer service is average to…

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How to Effectively Communicate with Right & Left Brain Customers.

By btwebgroup | March 4, 2019 |

Communication is key! Communication by definition is the act of conveying meanings from one entity or group to another through the use of mutually understood signs, symbols, and semiotic rules. The main steps inherent to all communication are: How people recieve communication is also key! When a company or brand communicates with customers and potential…

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